For companies or institutions who want to simplify and automate inbound and outbound processes regarding the exchange of information between the Company and its customers/users or in case of complex organizations, improving the flow of information and processes between offices/departments.
AIM is the solution for the automatic treatment of business interactions.
It 's a multi-channel solution to automatically handle all types of information that the Company may receive or generate interacting with the outside world (customers, suppliers, partners, ...) or as part of its internal processes.
AIM integrates technologies such OCR by Esker or Expert System Cogito® Semantic Intelligence that guarantees a correct interpretation of texts.
The platform has a "rule-based" engine which allows very flexible and efficient routing and validation of information to the client's legacy systems.
AIM is the natural integration of enterprise solutions for Customer & Document Management!.
- Benefits
- No need for customers to buy dedicated software or hardware.
- Easy to use and configure
- Easy integration with CRM/ERP of the Client
- Automatic fulfillment of contact database
- Analytical reporting of inbound and outbound calls
- Purchase is clear and transparent: a price calculated to measure for the customer needs.
- Applications examples
- Sending invoices to customers integrating CRM / ERP.
- Sending contracts / offers to potential customers.
- Handling claims or requests for assistance on the inbound channels (fax, voice, SMS, email).
- Receiving and classification of orders.
- Marketing Intelligence
- Classification of material suppliers
- Receiving and processing of alarms
- Reminding and alerting
