For companies or institutions who want to automate the input message management (errors on software applications, technical problems, ...) with a multi-channel platform (email, SMS, fax, voice) with many benefits for the operational management of customer care in terms of efficiency.
Caring is a multichannel solution that allows companies to collect requests from different channels (email, SMS, fax, voice) and make intelligent routing of the request in relation to the nature of the problem and operator's skills, or the channel used or dialed numbers.
- Benefits
- Activated within 48 hours from order.
- No need for customers to buy dedicated software or hardware.
- Easy to use and configure
- Easy integration with CRM/ERP of the Client
- Automatic fulfillment of contact database
- Analytical reporting of inbound and outbound calls
- Purchase is clear and transparent (pre-paid package with automatic alert message when credit running low) verifiable at any time.
- Applications examples
- Customer demands on inactivation / activation services (e.g. media company, internet and telecommunications).
- Our customers
- Various Telecom Italia content provider
