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Home Enterprise Customer Management
Customer Management


Customer management

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Customer Management solutions help companies to manage the customer contact, receiving information and doing payment transactions.
New Amuser can provide companies with a real integrated system solutions, whose effectiveness is easily demonstrable.

 

Info news

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For companies or institutions who decide to have with their customers / users a direct relationship, made of regular updated news, properly selected according to the tastes of the users.

INFO NEWS allows customers to send information SMS (push mode) after subscriptions to the service.

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Automatic attendant: Smart Operator and GIADA

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Incoming calls in some cases can become a real problem of image (e.g. in case of a bank or hospital) or in all those situations where every call can be a business opportunity or an order.


The New Amuser automatic attendant solutions, enable the automatic handling of incoming calls on switchboard, in cooperation (or overflow) with the operator when is not available.

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Booking & Payment

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Nowadays people more and more use to "make your own" when they do shopping. The spread of the Internet has led consumers to be more conscious when buying something.

The tools and procedures for selecting and booking of goods and services and their automatic payment have become very popular and reliable: for instance a train ticket, or for cinema/theatre, a subscription to a magazine or a Pay TV.

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Caring

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For companies or institutions who want to automate the input message management (errors on software applications, technical problems, ...) with a multi-channel platform (email, SMS, fax, voice) with many benefits for the operational management of customer care in terms of efficiency.

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Info Portal

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How many times we wanted to know the opening hours of a museum or a doctor's office, or which documents to bring to renew a passport or identity card?

Imagine that you can compose an SMS with the brand and model of an electronic product that we are interested in buying, clearly visible on the shelf but with a technical label rather skimpy. The clerk is unavailable or blocked to answer questions from other customers like us: how nice it would be if all the technical information of this article would come to our phone in seconds!

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Alerting

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In all those situations to warn people using all means, can make a difference.

The platform enables multi-channel delivery in SaaS of outbound campaigns for alerting and reminding in a simple and effective way.
The punctual configuration of parameters for design, implementing campaigns, sending messages and the considerable resources available on the Amuser Service Centre (25,000 lines available only for outbound voice!) are the main strengths of the service.

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