Amuser

NEW AMUSER has two service centres, one at Acilia (Rome) and one in Turin.

Both centres were designed to enable delivery of the Amuser offer and to support their operational processes.

Functional Layering
The New Amuser Service Centres are organized in terms of functional application architecture in the following layers:

1. Service Access Layer Gateways - mediation and triggering about network levels (voice, SMS, MMS, WAP, web, video)
2. Front End Layer - Treatment of Presentation and end-user layer (logical presentation and navigation services)
3. Back-End Layer - Treatment of Business logic associated with services
4. Database Layer – storing of data, configuration, user profile, content, reporting on the use of services and contents
5. Content Access Layer Gateway - content acquisition (access point)
6. Reporting Access Layer - publishing of information about the services and content use

Not Functional Layering
The New Amuser Service Centers are organized in terms of application architecture non-functional in the following layers:

1. Monitoring Layer - alarms collection from systems and service as well as propagation and acquisition alarms to/from the outside
2. Back-Up Layer - system configuration information storage and the logging system
3. Management Layer - activities of O&M software rollout.

The networking infrastructure and applications meet the network design requirements, providing firewall, routing, load balancing, clustering functionality.

Data Connectivity
The New Amuser services centres provide the following types of data connectivity:
1. Dedicated - connections established ad hoc for Clients with dedicated networking infrastructures integrated on the Service Centre (for example, attesting CDN);
2. Shared - connections to the Internet backbone that include the use of part of IP connectivity that is already available at Service Centre (e.g. certificate of VPN over the Internet.)

It provides the management of HTTP(S) and (S)FTP as well as specific protocols based on project / requirement (preferably XML based).

Operation and monitoring 7x24
Monitoring of New Amuser Service Centres is made 7x24 by dedicated personnel for operation and maintenance (O & M). In particular, the structure of O & M provides the following services:

1. design and construction of infrastructure, the provision of services in cooperation with units of applications production;
2. monitoring systems and services provided (including contents provisioning and reporting);
3. roll out of services and software applications;
4. routine maintenance and extraordinary maintenance activities relating to the evolution/upgrades of infrastructure/systems;
5. Technical help-desk according to the SLAs needed by Clients